Documentation
Shopper Guide
Shopper Guide
Discover nearby vendors, buy with confidence, track your delivery, and know what to do if something needs attention after purchase.
Finding products
- Search products and stores across the marketplace from one place.
- Filter by location using country, state, and LGA to find sellers near you.
- Browse categories and compare options by price before you decide.
Trust and safety
- Look for verified vendor badges that show key business checks are complete.
- Buy with buyer protection so your payment stays protected until delivery is confirmed.
- Read product and store reviews from real buyers, including ratings and written feedback.
Checkout
- Use guest checkout for retail purchases when you want a faster path to payment.
- Enter your delivery address and review the delivery quote before you pay.
- Complete payment through secure payment collection and receive an order confirmation once your order is protected.
- Sign in for wholesale buying when account access is required.
After purchase
- Track your delivery after payment and follow your order status as it moves.
- Confirm receipt when everything arrives as expected so funds can be released to the vendor.
- File a dispute if there is a problem with your order after delivery.
Refunds
- Open a dispute within 48 hours of delivery if something is wrong.
- Your case goes to admin review within 24 hours while the protected payment stays on hold.
- Approved refunds are processed within 5 to 7 business days.