Return & Refund Policy

Global WebStores uses buyer protection so funds remain held until delivery is confirmed or a dispute is resolved.

This policy explains when returns are allowed, how disputes are reviewed, and when refunds are released.

Returns are eligible for damaged goods, wrong items, missing items, or products that are materially different from the listing description.

Issues must be reported within 48 hours of delivery confirmation or marked delivery status.

Buyers should file a dispute from their account order history and upload clear evidence such as photos, videos, or delivery notes.

An admin reviews valid disputes within 24 hours and may request additional proof from either party before deciding the outcome.

Once a dispute is resolved in the buyer’s favor, approved refunds are sent back through the original payment channel within 5 to 7 business days.

Perishable goods, intimate items, and custom-made orders are generally not returnable unless they arrive damaged, defective, or materially different from what was ordered.

Vendors must respond to disputes within 48 hours, cooperate with evidence requests, and provide a replacement or refund when the platform determines that the claim is valid.

Use the contact page for support questions, and review the shopper documentation for guidance on orders, delivery confirmation, and buyer protection.

Visit Contact or read Shopper Docs for more help.